You have questions ? We have answers !
Please find in this section some of the questions you might have about BIJOUXPRIVES. To name a few: how to navigate through the website ?, what about the warranties ?, how to order and track shipping ?, information about our services ?, how to contact us ? and a complete list of the FAQs.
Where are the jewels stored?
For security and logistic reasons we do not keep any jewel available for purchase on BIJOUXPRIVES premises in our main Paris, France office. They are stored in safe logistic and secured areas.
FAQs:
▶How do I contact BIJOUXPRIVES ?
▶How do I create my account ?
▶How do I access my account ?
▶How can I retrieve my forgotten password ?
▶How can I track my orders ?
▶How can I track my shipped orders ?
▶How to place an order and get an order shipped outside of France ?
▶How do I change my contact details ? (profile, contact information, shipping and billing address, password)
▶How can I contact customer service ?
▶What is our return policy ?
▶How can I determine the ring size for a given finger ?
▶How can I get the complementary ring sizer ?
▶What are the advantages by ordering from BIJOUXPRIVES ?
▶How important is the certificate of authenticity ?
▶What are the different payment methods accepted ?
▶Can I pay over several instalments ?
My account on BIJOUXPRIVES.com
▶How can I create my account ?
▶How do I access my account ?
▶How can I change my contact details ? (profile, contact information, shipping and billing address, password)
▶How can I track my current and past orders ?
▶How can I retrieve my forgotten password ?
▶How can I review or order from My Wish List ?
▶Why should I save one or several jewels in My Wish List ?
▶How can I opt-out from the BIJOUXPRIVES newsletter?
▶What are the advantages in joining the BIJOUXPRIVES affinity program?
▶How does the Refer a Friend program work?
▶How Can I place an order ?
▶I do not live in France but in another EEC country, how can I place an order?
▶I live outside the EEC, how can I place an order?
▶Can my order be shipped in a EEC country or a country located outside the EEC?
▶Can the billing and delivery addresses be in different countries?
▶Do BIJOUXPRIVES prices include French VAT?
▶Do BIJOUXPRIVES prices include VAT for shipments outside the EEC ?
▶Do BIJOUXPRIVES prices include custom duties for shipments outside France?
▶How can I receive a complementary ring sizer?
▶How can I have my order shipped to another person?
▶How do I know the product availability ?
▶How can I change or cancel my order?
▶How can I change the shipping address of an order being processed?
▶What will be the packaging of my jewel ? Jewels cases and gift packaging are free of charge
▶Can I add a personal message inside the offered jewel case?
▶Can I have a jewel engraved ?
▶How do I know if my order has been processed by BIJOUXPRIVES ?
▶How can I track my order?
▶Can I do it over the phone?
▶Can I place an order through other means (email or fax)?
Payments on BIJOUXPRIVES
▶What are the different payment method accepted by BIJOUXPRIVES?
▶Why is BIJOUXPRIVES accepting only debit cards, VISA and MASTERCARD with the 3D secure protocol?
▶Does BIJOUXPRIVES accept the AMERICAN EXPRESS card?
▶What is the BIJOUXPRIVES currency of reference ?
▶Questions regarding the prices diplayed ?
▶What are the taxes (VAT) and custom charges ?
▶How long does it take to BIJOUXPRIVES to receive my payment ?
▶Can I pay in several installments or apply for a credit?
▶How do I use my promotional code, gift certificate or promotional credit ,
▶Can I have an invoice, where can I find it?
▶Can I have an invoice under my company’s name or a third party’s name?
▶When is my credit card debited?
▶Why is HSBC the BIJOUXPRIVES bank of choice?
▶What happens if I lose my internet connection during a payment?
▶What are the shipping cost and delivery time ?
▶How can I order and ask for a shipping outside inland France?
▶Confirmation email for the shipping
▶How can I track the delivery ?
▶ Can I get a delivery on Saturday?
▶Should I receive the package at my home or my office?
▶What should I do if the delivery is late ?
▶What happens if I am out when the package is being delivered ?
▶Who is responsible for my jewel during transportation and up to delivery?
▶How do you deliver the product ?
Information about jewels available on BIJOUXPRIVES
General Information
▶Why choose BIJOUXPRIVES to purchase my jewels?
▶How do I find a specific jewel
▶How do I look after my jewels?
▶How can I get information and advice on jewels?
▶How can I know the product's availability ?
▶How can I be informed about limited editions and unique jewels?
▶How do I get informed about prices and VAT?
▶Is the invoice from BIJOUXPRIVES acting as a certificate of authenticity?
Jewels with Diamonds
▶How important is the certificate of authenticity, Why should I choose a jewel with a certified diamond ?
▶What are the certifications used by BIJOUXPRIVES ?
▶What is the meaning of the 4C in the selection criteria of diamonds?
▶How do I choose a jewel with diamond(s) ?
▶What is the Kimberley process ?
Jewels Personalization
▶How can I personalize my jewel ?
▶How can I have an engraved message on my jewel?
▶Would you like BIJOUXPRIVES to help you design your custom-built jewel?
The size of Your Ring
▶How can I know my finger's size in order to select the right size for my ring ?
▶Are the sizes the same in every country?
▶How can I receive my complementary ring sizer from BIJOUXPRIVES ?
▶What can I do if I need to readjust the size of my ring (increase or decrease) ?
After Sales Customer Service from BIJOUXPRIVES
▶What is the BIJOUXPRIVES' return policy?
▶How can I return or exchange a jewel?
▶How does the “Satisfied or Reimbursed” or the “7 day money back guaranty” clause work?
▶What do I do if I receive a damaged piece ?
▶Do I get a RMA (Return Merchandise Authorization) by email before returning any jewel ?
▶How can I ask for a refund ? How long does it take to get the refund ?
▶I lost my jewel's certificate of authenticity, how can I get another one ?
▶I lost the invoice from BIJOUXPRIVES, how can I get another one?
▶My jewel got damaged or I lost a stone, what is the return process ?
The BIJOUXPRIVES affinity programs
▶Birthdays and anniversaries
▶Weddings
▶Sponsoring
▶Welcome Offers
▶How do I use a coupon ?
Follow BIJOUXPRIVES
▶How to become a fan of BIJOUXPRIVES on Facebook ?
▶Follow BIJOUXPRIVES onTwitter ?
▶What is the RSS feed? How can I use it ?
BIJOUXPRIVES, the company
▶About BIJOUXPRIVES
▶Why choosing BIJOUXPRIVES ?
▶Customer Service, product information, advice request
For any inquiry about your order or about addive information or advice, you can can contact our Customer service .
▶Contacter notre Service clients :
By phone from 10 AM to 6 PM (Paris, France time) - from Monday to Friday
- From France: 0800 400 250 ( toll free)
- From the rest of the world : +33 800 400 250
By email :
contact@bijouxprives.com
Par regular postal mail :
BIJOUXPRIVES
10 rue Saint-Augustin
75002 PARIS - FRANCE
This is the adress from our main Paris, France office. Our after sale services and our warehouse is not located within our main office. If you wish to return products that you bought from us, please contact the Customer service to get an RMA (Return Authorisation Number) and follow the procedure.
▶Other inquiries
▶ Feedback and suggestions :
If you'd like to tell us about our website, our product ranges, our services. If you wish to give us feedback to provide suggestions, please tell us, BIJOUXPRIVES is always willing to improve its services:
suggestions@bijouxprives.com
▶ Press and Media :
If you are a newspaper or a magazine of fine jewellery or luxury watches, a radio or a television, an information website about Jewellery , wtaches and designers, please contact us:
media@bijouxprives.com
Designers and brands of fine Jewellery and luxury watches :
If you are a Designer , a Brand or a Manufacturer of fine jewellery and watche and would like to distribute your products with BIJOUXPRIVES, please contact our artistitic selction team :
selection@bijouxprives.com
▶ Other contributors and potential partners: photographers, editors, journalists specialized in Fine Jewellery and luxury watches, other potential partners :
business@bijouxprives.com
▶ Investors :
management@bijouxprives.com
